Terms, Conditions & Privacy Policy | Diamond Concierge Speaker Program

This Diamond Concierge Program Terms & Conditions + Privacy Policy (this "Agreement") governs your access to and use of the Diamond Concierge Program (also referred to as "Diamond Concierge," the "Diamond Program," the "Service," or the "Program"), including the Diamond Speaker Intel Engine platform access provided in connection with the Program (you are bound by these terms even if you only use the Diamond Speaker Intel Engine and/or use the Diamond Speaker Concierge Program), and any related websites, onboarding, communications, training, and concierge services (collectively, the "Services").

The Services are owned and operated by SBR Worldwide, LLC ("SBR," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by this Agreement. If you do not agree, do not use the Services.

1) Program Description

Diamond Concierge is a done-for-you outbound prospecting and outreach service layered on top of Diamond Engine access. The Program may include: onboarding, positioning and messaging alignment, list building, outreach strategy, email sequencing, automation, deliverability setup, and ongoing execution performed by our team on your behalf, plus access to the Diamond Engine platform during your active membership.

Important: We provide tools and services designed to help start conversations and generate opportunities. We do not guarantee bookings, revenue, or outcomes.

2) Eligibility; Application and Review; Professional Standards

The Program is open to professional speakers. Enrollment is subject to our review and acceptance. As part of that review (typically conducted through a fit interview), we evaluate each applicant's program, website, marketing materials, experience, and overall fit for a partnership-based program, in order to protect quality, deliverability, and the experience of outreach recipients and other members. We may accept, decline, or remove members at our discretion, and we may condition acceptance on completing recommended improvements to your program or materials.

You agree to conduct yourself professionally and ethically. Violations of professional standards, deceptive conduct, harassment, unlawful outreach, or misuse of data may result in suspension or termination.

3) Accounts, Access, and Security

You may be required to create or be provisioned an account and credentials. You are responsible for maintaining the confidentiality of credentials and for all activity that occurs under your account.

You agree not to share logins, sublicense access, or allow third parties to access the Services using your credentials.

4) Outreach Performed on Your Behalf; Your Responsibilities

Because the Program includes outreach performed in your name or aligned to your brand:

You authorize us to configure deliverability infrastructure (e.g., sending domain/email identity) and to send outreach campaigns consistent with your onboarding direction and approved positioning.
You are responsible for: (a) the truthfulness of claims about you/your business, (b) your compliance obligations for any replies and negotiations, and (c) your follow-up and closing of opportunities that result from outreach.
You agree not to request or direct us to send unlawful, misleading, or harassing messages.

Compliance note: We design outreach to be professional and deliverability-safe, but laws vary by jurisdiction and use case. You remain responsible for your business decisions, representations, and compliance obligations.

5) Acceptable Use; Restrictions

You agree you will not (and will not encourage others to):

Copy, resell, redistribute, publish, license, or commercially exploit any database content, contact data, lists, research outputs, or materials provided through the Program, except for your own internal business purposes as described in this Agreement (including Section 7).
Scrape, crawl, reverse engineer, probe, or attempt to extract source code or underlying datasets from the Services.
Use the Services to violate any law, third-party rights, privacy rights, or terms of third-party platforms/sources.

We may throttle, suspend, or terminate access if we believe your usage threatens deliverability, platform integrity, recipient experience, or compliance.

6) Confidentiality & Proprietary Information

The Services include proprietary methods, templates, messaging frameworks, databases, tools, scoring/qualification approaches, and internal processes ("Proprietary Materials"). You agree to keep Proprietary Materials confidential and not to disclose them to third parties.

7) Your Data After Cancellation or Termination

If your membership ends for any reason (cancellation, non-payment, termination, or otherwise), your access to the Services, including the Diamond Engine platform and its databases, ends at the close of your final billing period.

However, lists, contact data, exports, downloads, and research outputs that you obtained or that we delivered to you during your active membership are yours to keep. You may continue to use them for your own internal business purposes after your membership ends, including continuing to market to those contacts.

Please note:

Retained data is provided as-is, receives no updates after your membership ends, and contact information goes out of date quickly.
You remain solely responsible for your own compliance obligations when contacting anyone after your membership ends.
You may not resell, redistribute, publish, license, or commercially exploit retained data, or provide it to third parties. The confidentiality obligations in Section 6 survive cancellation or termination.

8) Term, Billing, Cancellation

Your membership begins upon acceptance and continues until canceled or terminated.
The Program includes an initial onboarding/setup period and a minimum initial commitment period (as presented during enrollment). After that, membership is generally month-to-month unless otherwise stated at checkout or in writing.
If you cancel, cancellation becomes effective at the end of the then-current billing period and Services conclude at that time.
You are responsible for all fees and charges incurred through the effective end date of your billing period.
Unless required by law or expressly stated in writing by us, payments are non-refundable.

(We intentionally do not list prices here because they may change; pricing is provided at checkout or in your order page.)

9) Modifications; Updates; Availability

We may update the Services, features, tooling, processes, and this Agreement at any time by posting an updated version with a new "Last Updated" date. Continued use after changes means you accept the updated Agreement.

We may suspend or discontinue the Services (in whole or in part). We do not promise that any particular feature will always be available.

10) Intellectual Property

All intellectual property rights in and to the Services and Proprietary Materials are owned by SBR or its licensors. This Agreement gives you a limited, revocable, non-transferable, non-sublicensable right to access and use the Services only during an active membership and only for your internal business use consistent with this Agreement.

11) Third-Party Services and Sources

The Services may integrate with or rely on third-party providers (e.g., email infrastructure, CRM tools, analytics, payment processors, automation tools) and may surface or reference third-party content and public sources.

We are not responsible for third-party services, content, availability, or policies. Your use of third-party services is governed by their terms and privacy policies.

11.1) Generative AI Tools and Model Providers

Certain features of the Services may use or provide access to generative artificial intelligence tools, including one or more third-party models and providers ("AI Features"). AI Features may process information you submit (including prompts, files, and other inputs) and may generate outputs based on that information.

Your Inputs; Do Not Submit Sensitive Information. You are solely responsible for any information, content, or materials you choose to input, upload, or otherwise provide to AI Features ("Inputs"). You should not provide Inputs that are confidential, proprietary, trade secret, regulated, or otherwise sensitive (including personal data you do not have the right to share), unless you have obtained all necessary rights and consents and you accept the risks described in this Agreement.

Third-Party Processing and Terms. To provide AI Features, we may transmit Inputs (and related metadata necessary to operate the feature) to third-party model providers and processors. Your use of AI Features is subject to the applicable third-party provider terms, acceptable use policies, and privacy terms. We do not control, and are not responsible for, third-party providers' systems, policies, or practices.

No Confidentiality; Risk Allocation. Because AI Features may involve third-party processing, you acknowledge that providing Inputs may result in disclosure of information to third parties and/or processing outside of our systems. To the maximum extent permitted by law, we are not responsible for any disclosure or misuse arising from information you choose to provide as Inputs, and you assume all risks associated with submitting Inputs to AI Features.

AI Outputs; Verification Required. AI-generated outputs may be inaccurate, incomplete, or misleading. You are responsible for independently reviewing and verifying outputs before relying on them, including for factual accuracy, compliance, or business decisions. AI outputs are not legal, medical, or financial advice.

Service Improvement. We may use de-identified or aggregated usage data to improve the Services. Unless explicitly stated in writing, we do not promise that AI providers will not retain or use Inputs, and you should review the relevant provider terms before using AI Features.

12) Disclaimers (No Guarantees)

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee:

accuracy or completeness of contact data,
deliverability outcomes,
response rates,
bookings, revenue, or results, or
uninterrupted or error-free operation.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SBR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THE SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SBR'S TOTAL LIABILITY FOR ALL CLAIMS IN ANY BILLING PERIOD WILL NOT EXCEED THE AMOUNT YOU PAID TO SBR FOR THE SERVICES IN THE MOST RECENT ONE-MONTH PERIOD PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

(Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the fullest extent permitted.)

14) Indemnification

You agree to defend, indemnify, and hold harmless SBR and its affiliates, officers, directors, employees, and agents from and against claims, liabilities, damages, losses, and expenses (including attorneys' fees) arising from or related to: (a) your misuse of the Services, (b) your outreach content or claims about you/your services, (c) your violation of law or third-party rights, or (d) your breach of this Agreement.

15) Privacy Policy (Diamond Program Specific)

15.1 Information We Collect

We may collect the following categories of information:

A) Information you provide: Name, email, phone, business information, speaker topics/positioning, marketing assets (e.g., website links, speaker reel), preferences, onboarding responses, and communications.

B) Program and platform usage data: Login and usage activity, feature usage, device data, IP address, and general analytics about how you interact with the Services.

C) Outreach operations data: Campaign configurations, messaging drafts/approvals, send metrics (e.g., bounces), unsubscribe handling, and inbox reply routing necessary to operate the Program.

D) Payment/transaction data: Payments are typically processed by third-party processors. We generally do not store full payment card data.

15.2 How We Use Information

We use information to:

provide and operate the Program (including onboarding and outreach execution),
manage membership, billing status, support, and service communications,
improve the Services, quality, and deliverability,
prevent fraud, abuse, and security incidents, and
comply with legal obligations.

15.3 How We Share Information

We do not sell your personal information. We may share information with:

vendors/service providers who help us run the Program (email infrastructure, automation, hosting, analytics, payment processing, support tools),
professional advisors (legal/accounting) as necessary, and
law enforcement or regulators when required by law, subpoena, or to protect rights, safety, and security.

15.4 Data Retention

We retain information as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. We may retain certain operational logs and records even after cancellation where required or reasonably necessary (e.g., for audit, security, or legal compliance).

Note: data and lists you obtained during your active membership may be retained and used after cancellation/termination as described in Section 7; retained data receives no further updates.

15.5 Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the nature of the data. No system is 100% secure, and you acknowledge and accept this risk.

15.6 Your Choices

You may opt out of promotional marketing emails using the unsubscribe link. You will still receive transactional/service emails related to your membership (e.g., onboarding, billing status, critical notices).

15.7 Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

16) Governing Law; Venue

This Agreement is governed by the laws of the State of Minnesota, without regard to conflict of laws principles. You agree that any dispute must be brought in state or federal courts located in Hennepin County, Minnesota, and you consent to personal jurisdiction and venue there.

17) Additional Terms and Conditions and Privacy Terms

In addition to these Terms and Conditions and Privacy Policy, by becoming a Diamond Concierge Program member or using any of the Diamond Speaker Intel Engine offerings, you are also bound by the following Terms and Conditions and Privacy Policies:

18) Contact

SBR WORLDWIDE, LLC
18540 Beaverwood Road
Minnetonka, MN 55345
Phone: 612.655.3397
Email: info@sbrworldwide.com

19) Entire Agreement; Severability

This Agreement is the entire agreement regarding the Diamond Program and supersedes prior discussions relating to the Diamond Program specifically. If any provision is held unenforceable, the remaining provisions remain in effect.